Frequently Asked Questions (FAQ)
🛒 Ordering & Account
Yes. You’ll need to register for an account before placing an order through our online shop.
The recommended quantity varies depending on the school and your child’s timetable.
For most schools, we recommend:
- 👕 2 sets of school uniform
- 🏃 2 sets of PE attire
👉 View Recommended Purchase Quantity
Yes. You can purchase uniforms for more than one child or for different schools in the same order.
Simply add the required items, sizes and quantities for each child or school to your shopping cart before completing your purchase.
Please check the product, size, quantity and order details carefully before making payment.
🏪 Purchasing Uniforms
You can purchase your uniforms through the following options:
🛒 Online Shop
During checkout, you can choose your preferred delivery
or collection option:
- 🚚 Home Delivery – Have your order delivered to your address.
- 📦 Smart Locker Self-Collection – Collect your order from Uniform Hub @ Ubi during your selected timeslot.
🏫 School Sales
School sales are available for selected schools only.
From 1 November 2026, Uniform Hub @ Ubi will no longer accept walk-in customers.
Instead, please place an online order and select Smart Locker Self-Collection during checkout.
Alternatively, you may purchase uniforms from school sales counters where applicable.
Unfortunately, try-ons are not available at Uniform Hub @ Ubi.
Uniform samples are available for viewing only. Please refer to the measurements and sizing recommendations in our Sizing Guide to select the appropriate size.
Please note that from 1 November 2026, walk-ins at Uniform Hub @ Ubi will no longer be accepted. Appointments are required for exchanges only.
📦 Orders & Payments
You can check your order status through your online shop account.
Simply log in and go to My Orders to view the latest status of your order.
If your order has been dispatched or is ready for collection, you will also receive the relevant notification by email.
Please check your spam or junk mail folder first, as the order confirmation email may have been filtered there.
If you still cannot find your order confirmation email, please provide your name and order details when contacting us for assistance.
If your payment fails, please try the following steps:
- Check that your payment details are entered correctly and try again.
- Clear your browser cache and try making the payment again.
- If the payment still fails, try using a different bank app or payment method.
If you are still unable to complete your payment, please contact us for assistance and provide your order details so we can help you further.
Unfortunately, no amendments or add-ons can be made once payment has been received and your order has been confirmed.
Please check your items, sizes, quantities and order details carefully before completing your purchase.
If you require additional items after your order has been confirmed, please place a new order.
Yes. A $10 cancellation fee applies to approved cancellations.
To request a cancellation, please provide:
- Your order number
- Your order confirmation email
- Your PayNow number
If your cancellation is approved, you will receive your refund less the $10 cancellation fee within 30 days from the date of approval.
👉 View Cancellation and Refund Policy
You may request to first cancel your order. Approved cancellations are subject to a $10 cancellation fee, and the refund will be made less the $10 cancellation fee within 30 days from the date of approval.
To request a cancellation, please provide:
- Order number
- Order confirmation email
- PayNow number
👉 View Cancellation and Refund Policy
Unfortunately, orders cannot be combined once they have been confirmed and payment has been received.
Each order will be processed separately according to the delivery or collection option selected at checkout.
If you no longer require one of the orders, you may request a cancellation. A $10 cancellation fee applies to approved cancellations.
Unfortunately, the delivery address cannot be changed once your order has been confirmed and payment has been received.
Please check your delivery address carefully before completing your purchase.
If you realise that you have entered the wrong delivery address, please contact us as soon as possible with your order number and correct delivery address. We will assist where possible, subject to the status of your order.
Once your order has been processed for dispatch, the delivery address can no longer be changed.
No. Our staff are unable to place online orders on behalf of customers.
All online orders must be placed through our online shop.
🚚 Delivery
Unfortunately, you cannot select a specific delivery date or time for home delivery.
Online orders are delivered according to our standard delivery schedule:
- March to October: 3–5 business days
- November to February: Up to 10 business days
During peak periods, processing and delivery may take longer than usual.
If you require a specific collection date and timeslot, you may select Smart Locker Self-Collection during checkout and choose from the available timeslots.
Upon order confirmation, items will be delivered within:
- 3–5 business days from March to October
- Up to 10 business days from November to February
During peak periods, processing and delivery may take longer than usual.
A delivery fee applies to all home delivery orders within Singapore, based on the total order weight:
- Up to 10kg: S$10.00
- Above 10kg to 15kg: S$15.00
- For every additional 5kg or part thereof above 15kg: an additional S$5.00 applies.
Delivery is available island-wide within Singapore, excluding Changi Airport, Tuas and other restricted areas.
Unfortunately, we are unable to accommodate self-arranged courier pick-ups or special collection arrangements.
Online orders are pre-sorted and processed according to the selected delivery method. During peak periods, it is especially challenging to locate individual orders for special collection arrangements.
All home deliveries are handled by third-party courier services. Specific delivery dates or time slots cannot be accommodated.
If the recipient is unavailable at the time of delivery, the courier may leave the package at the doorstep. No further delivery attempt will be made.
Customers are responsible for ensuring that the delivery address is safe and accessible for doorstep delivery. Shanghai School Uniforms Pte. Ltd. shall not be responsible for any loss or damage occurring after the package has been delivered to the stated address.
No. Online orders cannot be collected at the School Sales counter unless School Self-Collection is specifically offered as a collection option for your school.
For online orders, please select your preferred collection or delivery option during checkout:
- 🚚 Home Delivery
- 📦 Smart Locker Self-Collection at Uniform Hub @ Ubi
- 🏫 School Self-Collection, where available
Online orders are processed on a first-come, first-served basis, and we are unable to expedite individual orders.
Upon order confirmation, items will be delivered within:
- 3–5 business days from March to October
- Up to 10 business days from November to February
During peak periods, we strongly recommend ordering early to avoid delays.
Rest assured, your online order will be processed according to the fastest available priority schedule.
💡 Tip: Order your uniforms early to avoid peak-period delays.
Our Super Peak Period is from November to January, when we receive a very high volume of online orders.
As a result, processing and delivery times may take longer than usual.
💡 Tip: Order your uniforms early to avoid peak-period delays.
📦 Smart Locker Self-Collection
Yes, depending on the collection options available for your school.
📦 Smart Locker Self-Collection at Uniform Hub @ Ubi
- Select Smart Locker Self-Collection during checkout.
- Choose your preferred collection date and timeslot.
- No appointment is required.
🏫 School Self-Collection
Available only for selected schools.
If this option is available for your school:
- Select School Self-Collection during checkout.
- Select your school name.
- Choose your preferred collection date and timeslot.
Available dates and timeslots will be displayed during checkout.
Once your online order is ready for collection:
📧 You will receive an email with your collection details, including your Cabinet Number, Locker Code and PIN.
📍 Go to Uniform Hub @ Ubi on your selected collection date and within your selected collection timeslot.
🔐 At the Smart Locker:
- Check the Cabinet Number stated in your collection details.
- Go to the corresponding Smart Locker cabinet.
- Scan the QR code provided in your order using the QR-code scanner on the Smart Locker.
- If you are unable to use the QR code, select the relevant option on the Smart Locker and enter the Locker Code provided in your collection email.
- Enter the PIN provided in your collection email.
- The assigned locker compartment will open automatically.
- Collect your order and check that you have received all your items before leaving.
📦 Important: Your order is deemed to have been collected once the locker compartment is opened.
No appointment is required for Smart Locker Self-Collection.
If someone else is collecting the order on your behalf, please ensure that they have the following information:
- Cabinet Number
- Order Number
- QR Code or Locker Code
- PIN
Your order will be kept in the Smart Locker ONLY for your selected collection date and timeslot.
Please collect your order within your selected collection window. If you are unable to collect it, you may request to reschedule, subject to the following:
- ✅ Free one-time rescheduling: Complimentary if requested at least 2 business days before your selected collection time.
- 💰 S$5.00 rescheduling fee: Applies if requested less than 2 calendar days before your selected collection time.
- 🚫 Within 1 hour of the selected collection time: Rescheduling is not allowed.
- ⏰ After the collection window has expired: You may reschedule for S$5.00, subject to availability, or opt for home delivery at the applicable delivery fee.
👉 Smart Locker Self-Collection Reschedule
You can collect your order ONLY on your selected collection date and within your selected timeslot.
📍 Collection Location: Uniform Hub @ Ubi
When placing your order:
- Select Smart Locker Self-Collection at checkout.
- Choose your preferred collection date and timeslot.
- After your order is ready, you will receive an email with your collection details, including your Cabinet Number, Locker Code and PIN.
No appointment is required for Smart Locker Self-Collection.
If you are unable to collect your order at your selected date and timeslot, you may request to reschedule your collection.
- ✅ Free one-time rescheduling: Complimentary if requested at least 2 business days before your selected collection time.
- 💰 S$5.00 rescheduling fee: Applies if requested less than 2 calendar days before your selected collection time.
- 🚫 Within 1 hour of the selected collection time: Rescheduling is not allowed.
- ⏰ After the collection window has expired: You may reschedule for S$5.00, subject to availability, or opt for home delivery at the applicable delivery fee.
- Any fees paid for the rescheduling of Smart Locker Self-Collection will be forfeited and are non-refundable should the order subsequently be converted to home delivery.
👉 Smart Locker Self-Collection Reschedule
Your order will be kept in the Smart Locker ONLY for your selected collection date and timeslot.
After your collection period expires, you will receive an email notification. Your order will then be removed from the Smart Locker and transferred to Uniform Hub @ Ubi.
You may request to reschedule your collection at Smart Locker @ Ubi.
- 💰 $5 rescheduling fee: Applies if the request is made less than 2 business days before your selected collection date and time.
Alternatively, you may opt for home delivery.
- 🚚 $10 delivery fee: Applies for home delivery.
- Any fees paid for the rescheduling of Smart Locker Self-Collection will be forfeited and are non-refundable should the order subsequently be converted to home delivery.
👉 Smart Locker Self-Collection Reschedule
Yes. Someone else can collect your order on your behalf.
Please ensure they have:
- Cabinet Number
- Order Number
- QR Code or Locker Code
- PIN
If you are unable to open the Smart Locker using the QR Code provided in your collection email, please check the following:
- Ensure you are at the correct Smart Locker at Uniform Hub @ Ubi.
- Make sure you are collecting on your selected collection date and within your selected timeslot.
- Check that you are using the correct QR Code from your collection email.
- If the QR Code does not work, check that you have entered the correct Locker Code and PIN.
If you are still unable to open the locker, please contact our ground crew at Uniform Hub for assistance BEFORE leaving the collection location.
Please do not attempt to force open the locker or tamper with the locker.
Your locker code and PIN will be sent to you by email once your online order is ready for collection.
If you have not received the email, please check your spam or junk mail folder first.
If you still cannot find your locker code, please contact us for assistance before heading to Uniform Hub @ Ubi.
💰 FAS Collection
FAS collection arrangements depend on the time of year and your child’s school.
📅 January to October
FAS collection is available at Uniform Hub @ Ubi.
📅 November to December
FAS collection at Uniform Hub @ Ubi is available for:
- Anglican High School (AGHS)
- Henry Park Primary School (HPPS)
- Maris Stella High School (Primary) (MSHP)
- Maris Stella High School (Secondary) (MSHS)
- Nanyang Primary School (NYPS)
For other schools, FAS collection will be available at the School Sales counter.
Please remember to bring:
- 📄 FAS Letter
- 🧾 FAS Order Confirmation (if your order was placed online)
- 🪪 Student Identity Card / Student Identification
- 📏 Student’s size measurements, if your child is not accompanying you for collection.
FAS collection arrangements vary depending on the time of year and your child’s school.
📅 January to October
FAS collection is available at Uniform Hub @ Ubi.
📅 November to December
FAS collection at Uniform Hub @ Ubi is available for:
- Anglican High School (AGHS)
- Henry Park Primary School (HPPS)
- Maris Stella High School (Primary) (MSHP)
- Maris Stella High School (Secondary) (MSHS)
- Nanyang Primary School (NYPS)
For other schools, FAS collection will be available at the School Sales counter.
Please remember to bring:
- 📄 FAS Letter
- 🧾 FAS Order Confirmation (if your order was placed online)
- 🪪 Student Identity Card / Student Identification
- 📏 Student’s size measurements, if your child is not accompanying you for collection.
Please remember to bring:
- 📄 FAS Letter
- 🧾 FAS Order Confirmation (if your order was placed online)
- 🪪 Student Identity Card / Student Identification
- 📏 Student’s size measurements, if your child is not accompanying you for collection.
💳 Payment
🏪 Uniform Hub @ Ubi
- Cash
- PayNow
🛒 Online Shop
- PayNow
You can make PayNow payments using banking apps such as:
No. NTUC vouchers are not accepted for purchases made through our online shop, at Uniform Hub @ Ubi, or at school sales counters.
🔄 Exchanges & Replacements
No. Items purchased during School Sales or from our Online Shop can ONLY be exchanged at the school sales location or at Uniform Hub @ Ubi within 30 days from the date of purchase, subject to our Exchange Policy and stock availability.
For a smoother and faster exchange process, we strongly recommend exchanging the item at the location where it was purchased.
If you wish to exchange the item at Uniform Hub @ Ubi, an exchange appointment is required.
Please note that items can only be exchanged for the same product type and colour, subject to availability.
👉 Book an Exchange Appointment
Yes, within 30 days from the date of purchase, subject to our Exchange Policy and stock availability.
📍 Uniform Hub @ Ubi
👉 Book an Exchange Appointment
🏫 School Sales Counters
Exchanges are available during school sales exercises, where applicable.
Please note that items can only be exchanged for the same product type and colour, subject to availability and our Exchange Policy.
Yes. Exchanges for online purchases may be made at school sales counters during school sales exercises, where applicable, within 30 days from the date of purchase.
For a smoother and faster exchange process, we strongly recommend exchanging the item at the location where it was purchased.
Alternatively, you may make an exchange at Uniform Hub @ Ubi by booking an exchange appointment, within 30 days from the date of purchase.
Please note that exchanges are subject to our Exchange Policy. Items can only be exchanged for the same product type and colour, subject to availability.
👉 Book an Exchange Appointment
Yes. Items purchased during School Sales can be exchanged within 30 days from the date of purchase at the school sales location where the item was purchased or at Uniform Hub @ Ubi, subject to our Exchange Policy and stock availability.
For a smoother and faster exchange process, we strongly recommend exchanging the item at the location where it was purchased.
If you wish to exchange the item at Uniform Hub @ Ubi, an exchange appointment is required.
Please note that items can only be exchanged for the same product type and colour, subject to availability.
👉 Book an Exchange Appointment
Please check your order immediately upon receipt. If you receive an incorrect or defective item, please contact us immediately with:
- Proof of receipt
- Photos or other proof of the incorrect or defective item
We’ll assist with the replacement as soon as possible.
For a replacement, the item must be:
- New and unused
- In its original packaging
- With original price tags and labels
❌ Items that have been washed, worn, altered, stained, ironed, or had their labels removed are not eligible for replacement.
Defects caused by negligence, rough handling, or normal wear and tear are also not covered.
📏 Sizing & Availability
If your required size is not available on the product page, please contact us for assistance.
We can arrange a measuring session for your child.
Made-to-Measure uniforms may be available at an additional cost, depending on the requirements.
Our Merchandising Team will be happy to assist you.
Unfortunately, we do not provide alteration services.
Please ensure that you select the correct size when placing your order. You may refer to our Sizing Guide for measurements and
sizing recommendations.
We’re sorry that your required size is currently out of stock.
Please contact us with the school name, item required, size and quantity you are looking for, and our team will assist you.
💬 Still Need Help?
We’re here to help with:
🛒 Online Orders ·
📦Self-Collection ·
🔄 Exchanges ·
📏Sizing ·
🚚 Delivery ·
💳Payment ·
🏫 School Sales ·
💰FAS Collection
📦 Out of Stock
Just let us know what you need help with!
Yes, an account is needed to make a purchase.
Please refer to our Sizing guide.
Different schools have different recommended buy depending on the timetable. Please refer to the school for recommendation.
For most schools, the recommended buy will be 2 sets of uniforms and 2 sets of PE attire.
Unfortunately, we are currently unable to accept school voucher as a mode of payment in our online shop. However, the vouchers can be used in our Retail Outlet at 63 Ubi Ave 1 #04-09 Singapore 408937
Online order(s) will require 2 to 3 business days (Mar to Oct) and 5 to 7 business days (Nov to Feb) to process.
Once payment is received, items will be delivered within 5 to 7 business days (between Mar and Oct) and 7 to 10 business days (between Nov to Feb).
For uniform purchase, you may visit our retail outlet at 63 Ubi Avenue 1 #04-09. It is mandatory to book an appointment at Appointment Booking Page prior to visiting us.
NO AMENDMENTS OR ADD-ONS can be made once payment is received and the order is confirmed.
To cancel an order, there will be a $10 cancellation fee.
Please email contact@shanghai-uniforms.com with your order number and attach the order confirmation email to proceed.
Our Retail Outlet will not be able to make an online order for you.
Purchase can only be made via our online shop at shop.shanghai-uniforms.com or at our Retail Outlet.
No, orders made via Online Shop will be via delivery ONLY
You are strongly encouraged to purchase your uniforms early to avoid the super peak overcrowding situation. We process all orders on a first come first serve basis. Please be assured that you are already on the fastest priority schedule.
Retail – Cash or PayNow ONLY
Online Shop – PayNow ONLY
Please contact us at 6747 8037 or contact us at contact@shanghai-uniforms.com
To avoid disappointment, you are strongly encouraged to make your purchase early.
Please expect delays during our Super Peak Period (Nov – Jan), as we will be expecting extremely high volume of sales.
To avoid disappointment, you are strongly encouraged to make your purchase early.
You are strongly encouraged to check your merchandise immediately once you received your merchandise.
Should you receive an incorrect or defective item, please email us at contact@shanghai-uniforms.com immediately with proof of receipt and proof of the wrong item. We will replace it as fast as we can.
For replacement to be possible, item(s) MUST be in its new and original condition, original product packaging attached with its original price tags and labels.
Items(s) that have been washed, worn, altered, stained, ironed or with label(s) cut ARE NOT ELIGBLE FOR REPLACEMENT.
No replacement will be made for defects caused by negligence, rough handling or normal wear and tear.
Please refer to our Exchange Policy for more details.
Exchanges can only be made at our Retail Outlet.
Please note that items(s) can be exchanged ONLY within the same category and colour.
Please refer to our Exchange Policy for more details.
A flat delivery fee of $10.00 flat rate is applicable for all orders (< 10kg) to be delivered island wide within Singapore (except Changi Airport, Tuas and other restricted areas).
For sizes not listed in the product page, you may contact us at 6352 2741 or contact@shanghai-uniforms.com to arrange a measuring session for your child. Prices vary for Made-To-Measure uniforms, our Merchandising team will be happy to assist you accordingly.